Wednesday, March 16, 2011

I Am Not Because...

When people are failing to meet expectations or to grow, there is one reason out of five that is keeping them from achieving the desired results. Once the reason for failing to meet expectations is determined, immediate, positive and strategic corrective action must be taken. Getting the to the real reason will be challenging, uncomfortable and difficult, but not getting to the real reason is far more destructive. Many good employees are ruined by leaders who don't take the time to get their hands dirty and help.

The five reasons people fail to meet expectations:

1. They do not know what is expected
2. They do not know how
3. They are afraid
4. They are not capable
5. They know what is expected, they know how, they are not afraid, they are capable but they simply will not do it. Why?

Recently a survey was conducted asking employees what they needed from their supervisors and the number one response was: "What is expected of me." Hard to believe that we hire people to do a job but fail to clearly articulate what, specifically, they are required to do at what levels.

If people do not know how to do something, get them trained. It is impossible to hold people accountable for not doing what they don't know how to do!

People are typically afraid of the unknown. The more they do something the less fear they will have if they have the proper risk & reward system in place.

Successful sports teams put players in the position they are most capable of performing at. If they are not capable of performing at any position, they can't be a part of the team.

When someone has the opportunity to do something they are fully prepared to do and they choose not to, the root-cause must be determined and the only way to arrive at the best conclusion is to communicate. If they decide not to do even though they know what is expected, they know how, they are not afraid and they are capable, then they can't stay and the sooner they leave, the better.


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